Charlotte Surtees

Charlotte Surtees is the People Strategy and Journey Lead for first direct bank. Charlotte has worked in the financial industry for 12 years and held a variety of roles as  a customer-facing contact centre agent, team manager and business transformation manager. Working with senior stakeholders within the business, Charlotte drives the first direct People plan; focusing on strategic deliveries around employee engagement, wellbeing, attrition, diversity and inclusion, development, charity and community. Charlotte has a passion for developing people; recently achieving a Distinction in a level 5 Coaching apprenticeship. Alongside this, Charlotte has a degree in Criminology from Manchester Metropolitan University.