Privacy Policy

Introduction

PMGroup Worldwide Ltd takes your privacy seriously. Below you can find more information about the personal data we collect, how we use it, and how we protect it. We endeavour to comply with relevant data protection legislation. This Privacy Policy covers the following domains and all sub domains thereof:

Who we are?

PMGroup Worldwide Limited is part of the Datateam Media Group – and as such any data you voluntarily give us may be shared within the Datateam Media Group group of companies. Each company is registered with the Information Commissioner’s Office (UK’s independent body set up to uphold information rights) as a data controller.

Our business address is:

PMGroup Worldwide Limited

Company number: 02244376
VAT ID: 528388707
Registration Number in the Data Protection Register: Z9333811
Registered office address: 15a London Road, Maidstone, England, ME16 8LY
Correspondence address: 44 Maiden Lane, Covent Garden, London, WC2E 7LN
Telephone: +44 (0)1372 414200

If you have any questions regarding PMGroup’s privacy policy, you can send us a message.
View PMGroup’s Terms and Conditions, Cookie Policy and Copyright information.

Datateam Business Media Limited

Company number: 01771113
VAT ID: 927118425
Registration Number in the Data Protection Register: ZA369905
Registered office address: 15A London Road, Maidstone, Kent ME16 8LY
Telephone: +44 (0) 1622 687 031
www.datateam.co.uk

Other companies in Datateam Business Media Limited’s group:

PharmaTimes Media Limited Company number: 09019637
VAT ID: 187032113
Registration Number in the Data Protection Register: ZA770760
Registered office address: 15a London Road, Maidstone, England, ME16 8LY
Correspondence address: 44 Maiden Lane, Covent Garden, London, WC2E 7LN
https://pharmatimes.com

Hayward Medical Communications Limited Company number: 02625630
VAT ID: 596092111
Registration Number in the Data Protection Register: ZA321938
Registered office address: 15a London Road, Maidstone, England, ME16 8LY
Correspondence address: The Pines, Fordham Road, Newmarket, CB8 7LG
https://www.hayward.co.uk
Samedan Limited Company number: 04277178
VAT ID: 782264318
Registered office address: 15a London Road, Maidstone, England, ME16 8LY
Correspondence address: 44 Maiden Lane, Covent Garden, London, WC2E 7LN
https://samedanltd.com
Wisepress Limited Company number: 01674260
VAT ID: 318386442
Registration Number in the Data Protection Register: Z6526276
Registered office address: 15a London Road, Maidstone, England, ME16 8LY
Correspondence address: 15 Lyon Road, London, SW19 2RL
https://wisepress.com
Biz Media Limited Company number: 03035679
VAT ID: 311956901
Registration Number in the Data Protection Register: A8432122
Registered office address: 15A London Road, Maidstone, Kent ME16 8LY
Telephone: +44 (0) 1622 687 031

What personal information we collect?

When registering on one of our websites, applying for a subscription or service, completing online or paper forms, or calling us, you may be asked to provide your full name, email address, postal address, phone number, job title, company name or other details about your job role or company, what sort of content you would like to hear about or how you would like to be contacted. We ask for this information to improve your experience and deliver content that is relevant to you.

Do we use ‘cookies’?

PMGroup’s websites use a variety of technologies including cookies to understand how you use the websites. Each website has it’s own Cookie Policy and cookie options – please see individual sites Cookie Policy pages for dertails

PMGroup’s web servers automatically record information when you visit one of our websites. This includes your IP address, the date and time you visited our websites, the browser and language you use.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), that enables the site’s or service provider’s systems to recognise your browser, and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with personalised services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Provide access to certain parts of our websites
Keep track of selections you make when using some of our website tools
Understand and save user’s preferences for future visits
Keep track of advertisements and related performance
Track users’ website activity*

*We may use trusted third-party services that track this information on our behalf

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look within your browser’s Help / Settings menu to learn the correct way to modify your cookies.

What happens if I disable cookies?

If you turn cookies off, some of the features that make your site experience more efficient may not function properly and some account management features may not work.

To find more about how we use cookies and what they are, please read our Cookie Policy.

Do Not Track browser settings

“Do Not Track” (DNT) is a feature offered by some browsers. When enabled it requests that your browsing is not tracked (such as by third party ad networks, social networks and analytic companies). PMGroup Worldwide Ltd does not currently support DNT requests.

Mobile Applications

When you download or use our applications on your mobile or other devices, we might access or store information on your equipment. In most cases such information is used in a similar way to a web browser cookie. It enables our apps to remember you or provide you with the personalised content you have requested.

Your web browser or device may provide us with the following information: device identifier, IP address, MAC address, IMEI number, app ID, GPS location.

When do we collect information?

We collect information from you when you register on our websites, place an order, subscribe to a newsletter or product, respond to a survey, fill out a form or enter information on our websites.

How do we use your information and when will we contact you?

To analyse how our products and services are used
To improve the products and services we offer
To improve the user experience on our websites
To provide you with tailored services based on the preferences you have stated
To provide you with tailored services based on your usage patterns
To provide you with e-Alerts that you have subscribed to
To provide you with bespoke advertising based on your interests
To process transactions in a timely manner
To respond to any user enquiries (via live chat, email, telephone or post)
To administer a contest, promotion, survey or other website feature
To send periodic service administration emails regarding your orders, products, services and preferences. This means we may contact you using the details you provided for reasons related to the services you subscribed to or your activity on our website (e.g. to remind you of your password, to update you with information about our events you’re attending, competitions you’re entering, and the outcome of your participation, deliver tickets to you, to let you know of any changes to our services, if our site and services are expected to experience downtime for maintenance, to notify you of updates to our Privacy and Cookies Polices or Terms and Conditions of use, to inform you that your account has become dormant or out of date and to ask if you would like to continue using it again before we close it).
To ask your views about our products or services.
To deliver the magazine you are subscribed to
For our legitimate interests, which have been balanced against your own interests:

Direct marketing – to inform you of new or similar products, upcoming events, industry news, identify business development opportunities and possibilities for new partnerships. We will process your data with the intention to contact you only if we think the communication, product or service is relevant to your interests. We’ll inform you upon registration that your data will be used in such manner and give you the option to opt-out either at the point of registration or with every subsequent communication.
Suppression – to make sure that we do not contact you in the future if you have expressed your wish to unsubscribe.
Personalisation – to personalise the content you see on our website, based on your interests and occupation, improving your experience.
Web analytics – to assess the number of visitors to different pages and optimise them for future marketing campaigns. Keeping your customer details up-to-date – we might use external sources or service providers to verify the accuracy of the customer data you submit, or ensure that your details are still correct after a certain period of inactivity.

Miscellaneous processing connected to any of the above.

How do we protect your personal information?

PMGroup is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and protect the information we collect.

Any financial transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Do we share information with anyone else?

We do not sell, trade, or otherwise transfer personal data to third parties outside of our group of companies, unless we have informed you of this and you have provided your consent, or disclosure is required or permitted by law (when government bodies and law enforcement agencies require us to).

We might share your information across our group of companies (Datateam Business Media, Pharma Times, Hayward and Wisepress), where these companies have the legitimate interest to process your personal information.

Additionally, we might share your details with website hosting partners, service providers and other parties who assist us in operating our website, conducting our business, or serving our users, where this is necessary to provide you with a service you have requested. Some of them might be based outside of the EU. We are transferring the data to them in a secure manner and we have agreements in place to protect your information.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

PMGroup’s websites contain links to external websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content, activities or privacy of these linked sites and any data you share. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How long will we keep your information?

We will hold your personal data for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

If you have not used or updated your account in the last two years we might class it as dormant or delete it. We will email you to remind you before deletion. Please check your inbox regularly to see if we have sent you any emails about this.

Your Rights

You have the following rights regarding processing of your personal information:

The right to request access to, or copies of, your personal informationYou have the right to access your personal data and supplementary information free of charge, as well as find out for what purposes we process it. We will ask for proof of ID. The documents we accept are: passport, driving licence, birth certificate, utility bill (from last 3 months), current vehicle registration document, bank statement (from last 3 months), and rent book (from last 3 months). Please do not send over originals via post!We will do our best to respond within one calendar month. If we need more time we will get in touch to let you know.
The right to request amendment to your personal informationYou have the right to request us to update or amend any personal information we hold about you that is inaccurate or incomplete.
The right to erasure or restriction of the processing of your personal informationYou can request us to delete or remove your personal data where there is no compelling reason for its continued processing. We can refuse your request if we have an overriding legitimate interest to continue the processing, if we need to comply with a legal obligation for the performance of a public interest task or exercise of official authority, archiving purposes in the public interest, scientific research, historical research or statistical purposes, or the exercise or defence of legal claims.
The right to withdraw consentYou can withdraw your consent for us to process your personal data for specific purposes. In this case we are permitted to store your personal information but not further process it for the specified purpose. We might keep only a few details in order to ensure we respect your wishes in the future.
You have the right to complain to the Information Commissioner’s Office

If you got in touch with us and you’re not happy with the outcome you can forward your complaint to the Information Commissioner’s Office (UK’s independent body set up to uphold information rights). You can find more about how to complain here: https://ico.org.uk/concerns/

You can exercise all other rights at any time by contacting us by:

Emailing subscriptions@pmlive.com
Post at 44 Maiden Lane, Covent Garden, London, WC2E 7LN

How to unsubscribe from direct marketing?

Email us at subscriptions@pmlive.com
Or follow the instructions at the bottom of any email you receive from us and we will promptly remove you from all specified correspondence.

Changes to our Privacy and Cookies Policy

We might update our Privacy or Cookie Policy from time to time. You may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use our websites or to submit personal information to us. You can delete your account and information at any time. If significant changes are made, for example how we would like to use your personal information, we will provide a more prominent notice as an email notification of Privacy Policy changes.

Useful Definitions

Data or Personal Data – means any information relating to an “identified or identifiable natural person” (‘data subject’); who can be identified, directly or indirectly by such information.

Process / Processing – any handling of personal information, by manual or automated means, including but not limited to: obtaining, recording, holding, organisation, adaptation, alteration, retrieval, consultation, disclosure, transmission, dissemination or otherwise making available, alignment, combination, blocking, erasure or destruction. Processor – any person (other than an employee of the data controller) who processes the data on behalf of the data controller.

Controller – means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes for which and the manner in which any personal data are, or are to be, processed.

Data subject – an individual who is the subject of personal data

We are committed to respecting and protecting your privacy. This policy sets out our approach as set out in this policy, we collect information for the following reasons:

Inform you about our live events and services
Notify you of your order status
Carry out internal administration and analysis
Enhance our website
Informing you about new products, new services and special offers
Tailor your experience to your preferred choice of activities
Informing you of changes in our website

1. INTRODUCTION

This privacy policy (Privacy Policy) sets out the ways in which all members of MAD Holding Company Ltd , registered in the United Kingdom (Company Number: 12529880; and all of its subsidiaries may use your personal data.

In this Privacy Policy:

‘we’, ‘us’ or ‘our’ means the MAD Holding Company Ltd entity with which you are interacting as detailed. For example, the MAD Holding Company, Make a Difference Media, MAD World Ltd or Internet Retailing Media Services Limited entity organising the event you are attending, or managing the website you are using. We will make it clear to you which entity this is;
‘the site’ means the MAD Holding Company Ltd website you are visiting or engaging with; and
‘you’ and ‘your’ means you, the person engaging with us, registering for our events or services or visiting/registering for one of our events, subscribing to our services, visiting our site or otherwise interacting with us, we will process your personal data in accordance with this Privacy Policy.

2. HOW YOU CAN CONTACT US:

Address: FAO the Data Protection Officer, MAD Holding Company Ltd, Bridge House, Orchard Lane, Great Glen, LE8 United Kingdom.
Email: info@makeadifference.events

3. INFORMATION WE MAY COLLECT ABOUT YOU

Information you give us: We collect any information you provide to us when you complete registration forms, or provide us with your details over the phone, for example when you register an account with us, register to attend one of our events (whether as a delegate, exhibitor, speaker or attendee) or subscribe to our mailing list. This information might include your name, address, email address, phone number, credit card information and other information relevant to the event or service that you’re registering for.
Information we collect about you: We will collect any information contained in any correspondence between you and us via contact forms on websites, and emails or telephone.
We may collect, for the purposes of any events that we operate badged access for, information about your location and engagement with the sponsors. For example, for certain events, access will be granted via a badge which holds your registration details including personal information. You will be required to use your badge to gain access to the event. In this situation we will collect information about when you enter the event and which sponsors you have engaged with.
We collect information about you visiting our website and how you use our site. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views, which pages you viewed and similar information. This information may be collected by a third party website analytics service provider on our behalf and/or may be collected using cookies. We also use cookies and pixels in our emails to track delivery and open rates, the results of which are stored against your email address and profile. For more information on cookies please refer to paragraph 6 below
Information we receive from third parties: We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you request from us. For example, we may engage third parties to assist us with our online event registration systems or payment systems; these entities will collect information directly from you on our behalf. We may engage third parties to operate event websites on our behalf; these entities will collect information directly from you about your visits to the website on our behalf.
We may also receive information about you from third parties where you have consented to such third party sharing your information with companies like us.

4. HOW WE USE INFORMATION ABOUT YOU

We may use your information for the following purposes, depending on the relationship we have with you. Prior to submitting your personal data to us, we will provide you more specific information where necessary about how we will use your data, and link you to this privacy policy.

We use personal data to:	The purpose of this is:	The applicable legal basis:
Provide you with information that you have requested from us, in relation to events and insights we run, or other services we provide (for example online webinars and e-newsletters).	We will need to use your contact details to keep you updated about the products or services you have indicated you are interested in.	By specifically requesting information from us, you are consenting to us using your personal data for the purposes of communicating such information to you.
For general administration and organisation of our events, for example to contact you with information about an event or conference that you’re exhibiting at, or attending.	We will need to use your details for planning and logistics, to invoice you, to provide you customer service in relation to the event, and general administration of your attendance at the event.	Where you have registered to attend or exhibit at an event, we need to use your personal data in this way to perform our contractual obligations to you. Where you are attending an event but do not have a contract with us (for example you received free tickets), it is our legitimate interest to use your personal data for general administration and logistics of the event.
To keep in contact with you about other similar events or services of ours that may be of interest to you, or for research purposes after an event you have attended.	To keep you up to date on similar events or services you have previously purchased from us in the past. To analyse the effectiveness of our products and offerings to you.	It is our legitimate interest to keep you up to date on similar events of ours you have attended or exhibited at in the past. Where we rely on legitimate interests in this way, we will always offer an opt out, and unsubscribe option on any marketing information we send you.
Pass on your contact details to our logistics partners to enhance your experience at an event you have signed up to exhibit or sponsor at.	We engage logistic partners in order to enhance your experience at our events, such as engaging stand builders, electricity providers, carpeting, furniture, WIFI providers etc.	Where we need to share these details with such logistic partners in order to perform the contract we have with you, the legal basis would be the performance of a contract. In other circumstances, we have a legitimate interest to provide the details to our partners, because these services are required for a seamless exhibition experience, and it is in your interest to be provided with this information. If you prefer us not to share these details with our logistics partners, you can us indicate using the opt out box when you register your details, or let us know during the contracting process.
To assess the activity of our attendees at our events.	We assess how people move around and engage with our events. We do this using any apps you have activated or signed up to, and where you allow your badge to be scanned by staff at our events. We use this information for analytics, and to improve and enhance our events.	It is our legitimate interest to monitor the location and engagement of our attendees at our events and in some circumstances, provide the details to our partners.
Transfer your contact details to an Exhibitor or Sponsor if they scan your badge at one of our events.	The purposes for which exhibitors or sponsors will use your personal data will be communicated to you by the exhibitor or sponsor, when they make initial contact with you.	When you hand your badge to an exhibitor for them to scan you, you are consenting to your Personal Data being passed to the exhibitor or sponsor. If you do not wish for your information to be passed on, please do not scan your badge.
Analyse user traffic to measure use of our websites and improve their content.	We may use information such as your IP address for analytical purposes of our pages, this could also include improving the content of our websites and services.	We have identified web analytics as a legitimate interest of our business, and allow us to better meet your needs as a customer.
To comply with or abide by legal obligations or requirements.	We may need to use or process your personal data to comply with some legal requirements, an example being health and safety or fire safety at an event.	Where we need to process your data for these reasons, the legal basis will be compliance with a legal obligation.

You can find out more information on the privacy notice provided at the time you submit your data to us or in your contract with us (if applicable).

5. WHO WE MIGHT SHARE YOUR DATA WITH

In certain circumstances we may share your personal information with:

Selected third parties that we work with, where necessary for the purposes of delivering to you services that you requested from us. For example, when you register to attend an event that we host, we may need to share your information with third party sub-contractors, or service providers. Where we use such third parties, we enter contracts which ensure that the third party is obligated to provide at least the same level of data protection as the Mad World entity entering into that contract, and we take reasonable, appropriate steps to ensure that the contractor effectively processes the personal data in a manner consistent with this Privacy Policy and our internal policies relating to the protection of Personal Data.
Any other Mad World entity or selected third party that you consent to our sharing your information with for marketing purposes (such consent will be sought prior to our sharing of this data).
Any other third parties where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.

6. COOKIES

We use cookies to ensure that you get the most out of our site. Cookies are small text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your “session”. Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of our websites.

7. THIRD PARTY CONTENT, SITES, AND CONTRIBUTIONS
Some of our websites may contain content and links to other websites or apps that are operated by third parties. We don’t control these third party websites or apps (including whether or not they store cookies) and this Privacy Policy does not apply to them. Please consult the terms and conditions and Privacy Policy of the relevant third party website or app to find out how that site/app collects and uses your information and to establish whether and for what purpose they use cookies.

8. HOW WE LOOK AFTER YOUR DATA AND HOW LONG WE KEEP IT FOR

We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store.

We will retain your information for as long as is necessary to provide you with the services that you have requested from us, or for as long as the law otherwise permits. Where you have not participated, attended or registered to attend or participate in one of our events, or otherwise engaged with us in four years, we will delete your data, unless we have an obligation to retain it for longer (for example for taxation purposes).

Transmission of information over the internet can be insecure, and although we employ measures to protect your information from unauthorised access we cannot always guarantee the security of information sent over the internet.

9. WHERE WE STORE YOUR INFORMATION

Where you are interacting with a MAD Holding Company Ltd entity located inside the EU, our servers are situated inside the European Economic Area (EEA) and all of the information that we collect about you will be stored on these servers.

In certain circumstances your information may be processed outside of the EEA such as when we engage third parties based outside of the EEA. This could also be for example where you have signed up to exhibit, sponsor or attend an event outside the EEA. In such circumstances, we will take all steps necessary to ensure that any of your information is adequately protected and processed in accordance with this Privacy Policy, and where necessary, we put in place relevant safeguards to ensure the safe processing of your data.

10. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

You have the right to:

Request a copy of the personal data that we keep about you, by making a request in writing to the Data Protection Officer. Our Data Protection Officers details are provided on Page 1 of this policy. You can ask us to provide the data in a commonly used, machine readable format, and where we are able to; transmit this data to another organisation.
Contact the Data Protection Officer if you are concerned that any of the information we hold on you is incorrect.
Contact the Data Protection Officer to ask us to stop processing your data, or withdraw consent where we are relying on consent as the legal basis for any processing of your data
Contact the Data Protection Officer to request that we delete your personal data.
To lodge a complaint with the data protection authorities if you believe we have not complied with any applicable data protection in the UK, the relevant authority is the Information Commissioners Office, you can find their details at www.ico.org.uk.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updated privacy policies will be updated on the relevant MAD Holding Company website, or provided to you at your request.

MAD HOLDING COMPANY LIMTED

The MAD Holding company includes entities Make a Difference Media, Make a Difference Awards, MAD World Ltd, The Watercooler Ltd, The Office Event.

MAD HOLDING COMPANY LIMTED
Registered address: Bridge House Orchard Lane, Great Glen, Leicester, Leicestershire, United Kingdom, LE8 PGJ
12529880 – Incorporated on 23 March 2020

MAD WORLD LTD
11041595 – Incorporated on 1 November 2017
Bridge House Orchard Lane, Great Glen, Leicester, Leicestershire, England, LE8 9GJ

THE WATERCOOLER LTD
13358381 – Incorporated on 26 April 2021
Bridge House Orchard Lane, Great Glen, Leicester, Leicestershire, England, LE8 9GJ

INTERNET RETAILING MEDIA SERVICES LIMITED

10584251 – Incorporated on 25 January 2017
Rae House, Dane Street, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3BT

Internet Retailing Media Services Limited manages various administrative tasks and supplies digital services for and on behalf of MAD WORLD LTD , MAD HOLDING COMPANY LIMITED and THE WATERCOOLER LTD including but not limited to: websites and web development, digtal apps, marketing and communications, PR, event registration systems.